Wassa point?

I’d received an appointment with Dr B after the referral from Dr A. Unfortunately, it was inconvenient, so I attempted to re-arrange it. I called the Anycity outpatient booking centre on 13 April at 2.35pm. The answerphone message stated clearly that if you left your name, hospital number and telephone number, a member of staff would call back so I left a message asking to re-arrange the existing appointment on 19 April.

On 17 April I called back. Nothing had apparently been done with the message.

WHAT WAS THE POINT IN ASKING PATIENTS TO LEAVE A MESSAGE IF NOTHING IS DONE?

Was I unreasonable in expecting a response?

~ by me on 17 April 2007.